Services

First you will be contacted by one of our sales representatives who will be your contact person. Our representative will tour your home with you, noting the estimated weight of your goods and any unusual requirements. Be prepared for this visit by listing items that require special attention or services you want such as transferring pool tables, pianos, antiques or valuables. We will list all details and include them in the contract. The representative will arrange the pickup, delivery and storage dates. We encourage you to ask questions.

Next, you will meet our packers. Walk them through your home to orient them to the rooms and your belongings that require special care. Also, point out the goods that are not to be packed. Before the packers leave, the supervisor will give you forms that itemize each carton. You will need to sign them and give them to the driver.

On moving [out] day your household goods will be organized and loaded onto the truck. All your belongings will be detailed on the packing forms and damaged or marked areas on the furniture will be noted.

After your goods are completely loaded, you will need to review all paperwork. We use codes to denote types of marks or damage, and the key to these codes will be on the form. Make sure you agree with their assessment because these codes are used to dispute claims you may file upon delivery. A slight chip will not be marked as “broken.”

On moving day, know your time of delivery and be there promptly. Have a moving checklist handy and designate someone to examine the furniture and check off the goods on the form as the movers come through the door. This effort will assure that you have all your household goods.

If you have an extra person, he or she can begin unpacking boxes the movers will be willing to remove the cartons. We suggest that you begin by unpacking the larger boxes, such as clothing boxes that will go quickly, and items that belong in kitchen cabinets. It will help to get the larger boxes removed, and it will be very convenient to have your kitchen in operating condition as soon as possible.

Any good move is a cooperative effort between you and the mover. Our movers will begin your moving day by making introductions. It is a good idea that you take the time to show them around your home, pointing out special requests. Any special instructions should be well-marked and mentioned to the movers.

Ask the sales representative in advance about what the movers will expect. They will accept beverages (especially lots of cold water) and the chance to clean up, so have soap, paper towels and cold drinks on hand. Let them know where to find these necessities so they can help themselves to everything. If you have any unusual problems on moving day, speak to the driver, who is usually the person in charge at the site. Our company sales representative will be available if needed. You are a customer and this is your home with your personal property, you should expect and will receive professional courtesy.